At Adamantine Global Ltd, we are committed to providing high-quality training and educational services. However, if for any reason you are not satisfied with your purchase, we offer refunds under certain conditions. Please review our refund policy below.
- General Refund Terms
We offer refunds for training courses based on the following terms:
- Refund Eligibility
Full Refund: You are eligible for a full refund, minus an administration fee, if you cancel your enrolment 30 days before the start of the training course.
Partial Refund: If you cancel between 21-29 days prior to the start date you are eligible for a 50% refund, minus an administration fee.
Partial Refund: If you cancel between 14-20 days prior to the start date you are eligible for a 25% refund, minus an administration fee.
No Refund: If you cancel less 14 days prior to the start date (whether online or in-person), no refunds will be issued.
- Non-Refundable Courses
Certain courses are non-refundable, including:
- Downloadable or pre-recorded training materials.
- Special promotions or discounted courses.
- Custom or bespoke training designed specifically for you or your organisation.
- Refund Process
To request a refund, please follow these steps:
Contact us at compliance@adamantineglobal.com with your order details (order number, course name, date of purchase) and reason for cancellation.
Eligible refunds will be processed within 10 days of receiving your request, and funds will be credited back to your original method of payment.
- Cancellations and Transfers
3.1. Cancellation by the Customer
If you wish to cancel your course registration, you must notify us via email at training@adamantineglobal.com at least 14 days prior to the course start date to be eligible for a refund as per the conditions above.
3.2. Transfer to Another Course
If you are unable to attend the course but would like to transfer your enrolment to a future date or a different course, please contact us at least 14 days prior to the course start date. Transfers are allowed once per registration, and any price difference between courses will be charged or refunded accordingly.
3.3. Cancellation by Us
In the event that we cancel a training course due to unforeseen circumstances (e.g., insufficient enrolments, instructor illness), you will be offered the option of a full refund or the opportunity to transfer your enrolment to another course date or course.
- Online Courses and Webinars
For online courses and webinars, our refund policy is as follows:
Pre-recorded courses: No refunds will be offered once you have accessed or downloaded the content.
Live webinars: If you are unable to attend a live webinar, we offer a recording, and therefore no refund will be provided after the session has aired.
Technical issues: If you experience technical difficulties that prevent you from accessing the online training, please contact us at training@adamantineglobal.com for assistance. Refunds will not be provided for technical issues unless determined to be caused by our systems.
- Special Circumstances
We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund outside of the standard terms (e.g., medical emergencies), please contact us at compliance@adamantineglobal.com and provide relevant documentation. Requests for refunds based on special circumstances will be reviewed on a case-by-case basis.
- Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: compliance@adamantineglobal.com
Phone: 0131 261 5250
Address:
Adamantine Global Ltd.
East Mains Industrial Estate
3 Liggat Syke Place
Broxburn
EH52 5NA